St. Louis,MO 63129,USA
+1 (800) 776-0245
info@traq-central.com

FAQs

TraQCentral FAQs

Where can I find and download the mobile app?
Visit traq.cc/app from a browser on your phone or go the your phone’s app store and search on “TraQCentral Participant”. You can also find links and user instructions at https://traq-central.com/participant-instructions/.

How much does TraQCentral cost?
The mobile app is free to all participants at any event utilizing the TraQCentral system. The event organizer is charged a licensing fee. Event Organizers or Race Management companies can request personalized pricing at https://www.traq-central.com/request-pricing/.

Will TraQCentral drain my battery?
No. Though it is impossible to test every brand of phone and configuration, we do perform battery usage test on a variety of phones. Depending on the age of the phone, a 10 hour ride used between 1% and 4% additional battery power with TraQCentral running in the background.

Does the app need Internet/Cell service to work?
Yes. The app can only communicate with our Command Center when you have a data connection with your Cellular provider.

Does the app always track me?
The app only tracks your location during an active event. It will shut down automatically at the end of the event or when you exit the application. It also will not record your tracks if you are more than a mile away from an event route.  You can also manually turn tracking off by clicking the menu icon in the upper left corner of the screen and clicking the “Stop Tracker” button.

Can I use TraQCentral for an emergency?
You should always call 911 in the event of an emergency. Cell phones operate in a special mode when calling 911 that utilize the highest quality cellular connection and position reporting to get help to you as quickly as possible. Once you’ve called emergency services, please use TraQCentral to report the emergency to event management. They can dispatch additional resources.

What happens after you request assistance through the app?
Your request for assistance is immediately received at the Command Center with the nature of your request and your exact location.  Command Center personnel review the incident and dispatch the nearest or most readily available support vehicle.  You are notified once SAG is dispatched with their ETA. The system displays and updates how far SAG is away from you. 

You can also send messages back to the Command Center by clicking the “Send Message” button.  If for any reason you no longer need assistance, click the “Close” button.

What is the Friends & Family tracking feature?
Friends & Family tracking allows a cyclist to share their ride with an unlimited number of their contacts. Friends and family are provided a personalized link and web page where they can watch the rider’s up-to-the-minute progression on their route. The rider can also share photos while friends and family can send “shout-outs” to the rider.

How do I share my ride with friends and family?
In the main screen of the TraQCentral mobile app, click the Share Progress & Photo menu. Then click the Share icon. Choose the method; social media, text, or email. If a social media platform is chosen, simple post the Friends & Family tracking link. If text or email is chosen, choose from a list of your contacts and then click send.

If you left the “Allow Friends/Family to search for me” checked when starting the app, people can go to https://cc.traq-central.com/tracker a